FREQUENTLY ASKED QUESTIONS

GENERAL

  • WHY USE AN INSURED CONTRACTOR?
    Using a contractor who’s not insured is a way bigger gamble than you might imagine. Roofing is a dangerous business. One slip can result in a fall causing serious injury, and back injuries are common, which makes hiring a contractor without workman’s comp very risky. Although state laws exempt homeowners from liability, you are still at risk of being named personally in a lawsuit, forcing you to hire an attorney to get dismissed from the suit. Just as risky is the weather. Thunderstorms can blow up rapidly, and even the most experienced crews can get caught in the rain. An uncovered roof in a rainstorm can cause significant damage to the interior of a home. Most contractors without general public liability insurance are not financially secure enough to repair major damage to your home. The option of not paying them does not work too well if they just don’t come back. Uninsured contractors can work much cheaper than properly insured ones. Weigh the risks before hiring the uninsured contractor.
  • WHAT IS THE MOST IMPORTANT THING TO KNOW ABOUT SELECTING A CONTRACTOR?
    You don’t have to be a roofing expert to make an excellent, informed decision. Just be sure that you understand the project, price, payment terms, warranty, and timeline. Always choose your contractor before you choose material, because material defects account for less than 5% of all warranty claims!
  • ARE YOU INSURED?

    Yes. We supply certificates and an Agency phone number.

  • BEWARE OF STORM DAMAGE ROOFERS?
    When a severe storm hits an area, most if not all local roofing companies are ill-equipped to handle the increased demand for their business. Most of them will be approached by “stormers” or “fly-by-night roofers” and offered a significant amount of money to lease their name and phone number and many will reach some kind of agreement with the stormer. With bad weather, you can imagine there are a lot of these types of roofing companies. Accent Roofing Service has never, and will never, sell out to stormers! Home improvement contractors will instantly be in the roofing business, as well as anyone else with a phone number and internet listing for lease. This leaves you, the consumer, with no idea who you are hiring, where they are from, or what their real reputation is. The local contractor that doesn’t sell out is forced to supplement his labor force from wherever he can, once again leaving you in the dark as to who is repairing your home and how qualified they really are. Use caution; choose a company that is actually what and who it says it is. Accent Roofing Service has been and always will be family-owned and locally staffed.
  • DO YOU HAVE YOUR OWN ROOFING CREWS?
    Without question, the most important part of our organization is our roofing crews. Some of our crews have been with us for decades, and all are extensively vetted. You can be certain our crews were ROOFERS way before your roof needed to be replaced or before it hailed in your neighborhood. Our crews assure that all roofing is done properly and that the finished product will pass inspection. Also, and perhaps most importantly, is the pride the crews take in the cleanup. They understand the pride and effort you’ve invested in your property and will take all precautions necessary to protect your landscaping. Accent Roofing Service crews are the best available and have been carefully screened.
  • WHAT DO YOU DO BESIDES ROOFING?
    We’re roofing specialists. We can refer you to excellent craftsmen in other trades, but roofing and roof-related services such as gutters and skylights are our only business.
  • WHAT'S SPECIAL ABOUT ACCENT ROOFING?
    We wouldn’t be in business if we didn’t believe that we are your best and safest choice. We’re local, well established, committed to excellence, and family-owned. Owner involvement is our strongest selling point.
  • HOW LONG DOES IT TAKE TO SCHEDULE A PROJECT?
    We try to provide estimates within 24 hours of receiving a call. Repairs can usually be done the day following approval. Full roofs can usually be installed within 7-10 days following approval.
  • HOW LONG DOES A JOB TAKE TO COMPLETE?
    Repairs take less than one day. Most roofs can also be completed in one day. We never work faster than excellent craftsmanship permits, but we’re highly efficient.
  • DO YOU TAKE JOBS OUTSIDE ATLANTA?
    Yes. We service the entire Metro Atlanta area as well as Athens and the northeast quadrant of Georgia.
  • DO WE PROVIDE OFFERS FOR VETERANS?
    Yes!! Our co-owner, Phillip Scribbins, served in the military, and we have many veterans on staff. Please be sure to use this rebate on your next roof replacement!

    • FINANCE QUESTIONS

  • FILING A CLAIM?

    We’ve compiled a list of common insurance companies and phone numbers for your convenience. These numbers are for the claims department, as insurance agents do not process claims.

    Alfa-insurance 800-964-2532

    Allied-Insurance 800-282-1446

    Allstate-Insurance 800-255-7828

    American-Family 800-692-6326

    American-Modern-Ins. 800-543-2644

    American-National 800-333-2860

    Ameriprise-&-IDS 800-872-5246

    Amica-Insurance 800-242-6422

    ASI-Insurance 866-274-5677

    Auto-Owners 517-323-1200

    Central-Insurance 888-263-2924

    Chubb 800-252-467

    Cincinnati-Insurance 700-564-1055

    Cotton-States 800-457-1658

    Countrywide-Insurance 800–669-6657

    Country-Financial 866-268-6879

    Donegal 800-877-9006

    Encompass 800-340-3016

    Empire fire & marine 800-660-4539

    Farm Bureau 866-842-3276

    Farmers 800-435-7764

    Fireman’s Fund ins. 888-347-3428

    Foremost 800-752-2461

    Geico 800-841-3005

    General Casualty 888-737-8256

    GMAC Homesite 800-466-3748

    Grange 800-445-3030

    Guide One 888-748-4326

    Hanover 800-628-0250

    Hartford 800-243-5860

    Homesite 800-466-3748

    Horace Manns 877-461-0010

    Kemper 888-252-2799

    Liberty Mutual 800-225-2467

    Merastar 800-637-2782

    Mercury 800-503-3724

    Met Life 800-854-6011

    Montgomery 800-561-0178

    Nationwide 800-421-3535

    Essurance 800-926-1175

    UPC 888-256-3378

    Peerless 800-522-7152

    Progressive 866-960-8609

    QBE 877-772-6771

    Safeco 800-332-3226

    Shelter 800-743-5837

    State Auto 800-766-1853

    State Farm 800-732-5246

    Travelers 800-238-6225

    USAA 800-531-8722

    Wagner 973-948-3120

    Atlas Claims 800-478-0258

    DO WE OFFER FINANCING?

    STORM DAMAGE QUESTIONS
    WHAT DOES HAIL DAMAGE LOOK LIKE?

    WHAT IF DAMAGE IS NOT VISIBLE?

    HOW MUCH WILL THESE REPAIRS COST?
    HOW SIMPLE IS THIS PROCESS?

  • DO WE OFFER FINANCING?
    Easy, in-home, paperless financing options are available to all clients. From low monthly payments to up to 18 months same as cash, we can help find the right option for you. Our partner, Mosaic, has helped finance roofs for over 10 years with great success. Ask your representative for details.

    • STORM DAMAGE QUESTIONS

  • WHAT DOES HAIL DAMAGE LOOK LIKE?

    Granules cover matting and act as the roof’s sunscreen. When hail hits the roof, the granules may be knocked loose and are washed away with weather, leaving the matting exposed. This gives the sun the opportunity to burn holes in the matting, eventually causing severe damage and leaks. Cyclic, non-catastrophic hail can compromise the factory-designed bond from one row to the next, increasing the risk of wind-creasing and blow-off.

    View An Example

  • WHAT IF DAMAGE IS NOT VISIBLE?

    Some damage cant be seen from the ground. Our experts will gladly conduct an inspection to see if your roof or gutters need replacement or repairs.

  • HOW MUCH WILL THESE REPAIRS COST?

    Virtually nothing. This is why you pay HOMEOWNER’S INSURANCE! Our insurance claims specialists work directly with you and your insurance company. All this takes is a phone call and a few minutes of your time.

  • HOW SIMPLE IS THIS PROCESS?

    We meet the insurance adjuster at your home while an inspection is done to make sure all damages are detected and assessed. The settlement check is paid directly to you. Our crews start work and a new roof is installed. It’s literally that simple! One of our happy clients remarked, “I had more trouble at the burger joint drive-thru than I did replacing this roof!”